FAQ's

 
How can I verify the authenticity of Helmut Meinerzhagen's work?

All Helmut Meinerzhagen's work purchased from Meigraf are sent with a certificate of authenticity which are signed by the artist, all prints are limited edition’s and hand signed by Helmut.

Payment options:
Direct bank transfers are available and we will email details of these to you, upon request,  when you place your order, we can hold your item in stock for two days until payment is received, after this items will automatically go back onto the website for sale.

Delivery timescales:
Once your order has been received we will contact you to advise when your item will be dispatched items are usually sent within one to two weeks of order.  However, we are happy to discuss individual requirements.

Returns:
Paintings purchased are non-refundable unless damaged in transit please see below information with regards to this, alternatively please contact us for further information.

What do I need to do if my painting/print has been damaged in transit?
If the external packaging has obvious external damage please indicate this upon signing with the courier for the parcel i.e. please write “Damaged” next to your signature.  Please then photograph the items including the packaging immediately upon receipt and contact us with these details.

Items to be returned due to courier damage must be wrapped in as much of the original packaging as possible, including the external cardboard and sealed.  Please contact us and advise immediately if this is not the case as our courier will not be able to collect without this.  Photos maybe required in order to arrange collection.

We will be able to advise you the best date and time for the collection.

Paintings purchased are non-refundable unless damaged in transit please see above information with regards to this, alternatively please contact us for further information.

What can I do if I have a problem using your website?
Please contact us by using the Contact us page and we will be able to offer you some assistance.
Please also feel free to send us any questions, feedback or comments as we always like to hear from you.

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